Privacy Policy

This policy explains what information Todd Weatherhead, doing business as Food Trucks of Reno ("Food Trucks of Reno", "we", "us") collects on foodtrucksofreno.com, how we use it, and the choices you have. Questions? Email [email protected].

What we collect

• Email address, when you sign up for our emails, follow a truck, leave a review, contact us or make an account.
• Mobile phone number, when you sign up for texts from Food Trucks of Reno, including alerts about a truck you follow.
• Account and truck information from truck owners, such as your name, email, phone, truck details, photos, logos, menus, schedules and any documents you send to prove you run a truck.
• Catering requests, including your name, contact details, event date, location, headcount, budget and notes.
• Reviews you post, along with the email you used to confirm them.
• Text message consent records: the consent wording you agreed to, the time, your IP address, your browser details, your YES confirmation and any STOP or START replies.
• Basic technical data such as IP address, browser type and the pages you visit, used for security, spam prevention and simple traffic counts.

How we use it

• To run the directory, show truck pages and let owners manage their listings.
• To send the emails and texts you asked for, such as deals, specials, new trucks and alerts about trucks you follow. Every text is sent by Food Trucks of Reno.
• To pass your catering request to the trucks it matches, so they can reply to you.
• To review truck claims and new listings, prevent spam and abuse, and keep the site secure.
• To keep records of consent and opt outs, as the law requires.

Text messages

We only text numbers that agreed to receive texts and then confirmed by replying YES. Reply STOP to any text to opt out, or HELP for help. See the SMS Terms in our Terms & Conditions.

Phone numbers and SMS opt-in data are never shared with food trucks, partners or any other third parties. Trucks only see an anonymous follower count.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Catering requests

Catering is separate from texts. If you send a catering request, the contact details you enter in that request (such as your name, email and phone) go to the matched trucks so they can reply to you. Your text signup and SMS opt-in data are never part of that.

Payments

Truck owner subscriptions and text packs are paid through Stripe. Stripe handles your card details. We never see or store full card numbers.

Who helps us run the site

We use a small number of service providers who process data for us under their own privacy and security terms:

• Cloudflare, for hosting, our database, file storage, spam protection and sending account emails.
• Stripe, for payments.
• Resend, for our email newsletter.
• An SMS provider, for sending and receiving text messages.

These providers only use your information to provide their service to us. We may also share information if the law requires it or to protect the safety of our users.

How long we keep it

We keep your information while you use the site or stay subscribed. When you unsubscribe or ask us to delete your data, we remove it, except for opt out and consent records we have to keep to show we followed the law.

Your choices

• Unsubscribe from emails with the link in any email.
• Stop texts by replying STOP, or visit Manage texts.
• Ask to see, fix or delete your information by emailing [email protected].

Children

This site is meant for adults. We don't knowingly collect information from children under 13.

Changes

If we change this policy, we'll update the effective date above. Big changes will be noted on the site.

Contact

Todd Weatherhead, doing business as Food Trucks of Reno
Reno, Nevada
[email protected]